Your satisfaction is our priority. If something isn’t right, we’re here to help!

Eligibility for Returns:

• Items must be returned within 7 days of delivery.
• Products must be unworn, unwashed, and in their original condition with all tags attached.
• Sale items, gift cards, and personalized items are non-refundable.

How to Return:

1. Contact our customer support at contact@zilevo.com  or Help Center to initiate your return.
2. Provide your order number and reason for the return.
3. We will provide a return shipping address and instructions.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 business days.

Exchanges:
Need a different size or color? Contact us to arrange an exchange. Exchanges are subject to stock availability.

Return Shipping Costs:

• For defective or incorrect items, we will cover the return shipping costs.
• For all other returns, the buyer is responsible for shipping fees.

Damaged or Defective Items:
If your item arrives damaged or defective, contact us within 48 hours of delivery for a replacement or refund.